AT A GLANCE TRANSPARENCY SUSTAINABILITY COMPASSION INCLUSION GOVERNANCE ESG GOALS APPENDIX CONTENTS JEWELRY FOR LIFE We promote sustainable consumption by creating pieces for today, tomorrow, and always by being there when our customers’ needs change. Lifetime Warranty Recycling Customer Jewelry Our products are backed by our free lifetime warranty, To facilitate a circular economy and encourage the reuse and we use on-the-ground data and feedback from of materials, we recycle gold or platinum jewelry a customer no customers, such as reasons for a return and customer longer wears for credit toward a future purchase. reviews, to identify areas of opportunity to improve and refine our products. These findings inform our redesign Keep It Circular process as well as design standards for future products. Requiring recycled precious metals in all our cast products Not only does this improve customer satisfaction, but it supports a circular economy while reducing our social also means less waste and emissions and minimizes the and environmental footprint. Our precious metals are impact of returns and repairs. sourced from certified responsible refiners that also offer Lifetime Diamond Upgrade certified recycled metals. Read more in the GRI Content Index. Brilliant Earth proudly offers customers a free lifetime We are proud to offer post-consumer recycled diamonds diamond upgrade for our natural and lab grown that were previously mined, cut, polished, and owned. diamonds. If and when it’s time for a jewelry piece to These diamonds require no new mining, making them an take a second turn in its life cycle, we proudly offer environmentally and socially responsible choice. customers a natural or lab diamond upgrade for a credit on a future purchase. 26 2022 MISSION REPORT